About Us

M3 Hotel Accounting was created in 1998 from one of the oldest and most successful hospitality companies in the industry. This experience, coupled with its software development expertise, has allowed M3 to develop an integrated suite of hospitality accounting products including M3Link, AccKnowledge, InnQuire, LaborWatch, Payroll Services and Document Imaging, allowing hotel owners, operators and managers unsurpassed access to the information they need most. The company currently has over 2,000 hotels on-line and has never had a price increase for its services in over 10 years of operation.

Our smallest hotel has 12 rooms, while the largest has 744. We serve over 39,000 employees with our payroll and timekeeping products.

Our Commitment

We are committed to…

• Listening to our clients and addressing their needs
• Working with Integrity and Trust
• Never raising prices (nine years and counting)
• Keeping your data safe and confidential
• Continuously improving our software

Brand Promise

M3 will deliver hospitality specific software solutions at a low cost and high value that are client driven, secure, reliable and high performance.

Value Proposition:

M3 clients receive industry leading accounting and business intelligence software for the lowest cost available in the global market. M3 is committed to holding the line on prices (no increase in 12 years) while constantly enhancing our products. All costs for upgrades, enhancements and new versions are included in our base price. There are no contracts, no complicated legalities or forms – just a company-wide commitment to providing the highest levels of technology solutions and services to the hospitality industry.

Pricing integrity: All clients pay based on the same, tiered pricing structure.

Technology Statement:

M3 Accounting Services utilizes commercially proven and accepted technology tools to provide world-class hospitality software solutions. Our focus is delivering products that are intuitive to the user, yet provide feature rich functionality for the most complex hospitality organizations. M3 software development and application hosting operations are SAS70 audited and provided through Tier 1 data center facilities. All of our software solutions are provided with an emphasis on high availability and automatic failover capabilities to ensure that our customers are always online.

Service Statement:

Our goal is to complete all service requests on the first contact. Responses are provided by knowledgeable technicians who understand the client's needs. Priority issues are resolved within 15 minutes. 98% of our clients would recommend M3 Accounting Services.

Employee Statement:

Our dedicated employees are partners in our company and participants in key strategic decisions. Employees are not only treated with respect, but as we would treat members of our family. New and innovative ideas are celebrated and efforts that fall short of our high standards are treated as opportunities to learn. Our common goal to provide the highest standard of service and software solutions lifts up our company to excellence.

History

The first to connect the Internet and hotel accounting software.

1980s

DOS based hotel accounting software developed and marketed.

1990s

First hospitality accounting software served over the Internet. Our team of hoteliers, accountants and software specialists join forces to form M3.

2000s

Incredible growth to over 2,000 properties online. Product line expanded to include payroll, timekeeping, labor analysis and automated third party data migration to one site in a useable format.

2010

M3 achieves SAS 70 Type II Compliancy, Document Imaging added to product line, and certified training classes now available to offer CPEs.