Casi has more than 20 years of hospitality industry experience. She began her career in 1995 when she worked as a front desk associate while attending college at the University of Tennessee. After she graduated in 1997 with a Bachelor of Science degree in Hotel and Restaurant Administration, she worked in a variety of roles in the industry, including as a General Manager. Casi joined M3 as a Director of Training at the end of 2000 and was promoted to Support Manager in 2005. A couple of years later she was elevated to Vice President of Operations then in 2009, she opened M3’s Tampa (Florida) training center. M3 expanded the service department for new products and training and in 2016 Casi was named Chief Operations Officer-Innovations Leader. While working full-time at M3, she earned her Master of Business Administration at the University of South Florida and she is also a volunteer mentor in the Hillsborough County STEM program.